Hi Onurg,

I'm not sure what the time differences are with Turkey, but we only have Customer Service personnel here during set hours per day. So, if your response came during off hours, they would have to respond when the CS team returns back to duty.

Please see if they respond to you within the next 12 hours or so. If not, contact me personally at the LoveHKFilm Contact Page with the email address you use for your account, and I can check for you within 24 hours. There shouldn't be a problem, though. You can always check your order on your account page to see the status. Even if you haven't heard from them, it's possible that it's been settled and they are already processing it.

Hope that helps.